Microsoft Teams: A Definitive Guide to Upskilling Your Staff

Today it is hard to imagine an organisation operating without effective communication. Providing a team with an effective collaboration tool should be a priority to create an environment where employees can communicate successfully with each other. For those looking to improve these two areas of business, Microsoft Teams is a solid solution.

In a time when home working and hybrid offices are more prevalent than ever, Microsoft Teams has proved to be an invaluable tool for many. It serves as our primary channel of internal communication. Teams is an ideal solution for communication and collaboration in a home working setup, but its important that users know how to navigate it and access all the features they need for work.

Over the past few years, small businesses have shifted their workloads to 365 and embraced platforms such as One Drive, SharePoint, and Teams. However, what we have observed is that many companies are still locked into their old ways of working and have not taken advantage of the opportunity that 365 presents. This is because there is a misnomer abound that users already possess the skills or will acquire such expertise by self-learning. You dont want people spending time on search engines, looking for answers on how to use Teams

There have been several studies recently that have shown that the lack of internal skills is one of the major reasons why small businesses fail to embrace digital transformation.

https://www.gartner.com/smarterwithgartner/lack-of-skills-threatens-digital-transformation

https://docs.microsoft.com/en-us/microsoft-365/community/why-m365-adoption-projects-fail

Thankfully, the answer is in plain sight. A 365-training partner can help design and deliver an upskilling program for your staff to kick-start your digital transformation journey.

Here at FOS.net, we offer Microsoft Teams Training services to all our customers. Our eLearning platform offers hundreds of bitesize tutorial videos, all edited in an accessibility-friendly style. Each video takes the users, step-by-step, through the process of completing specific commands or actions. Our Microsoft Teams Training service comprises a range of dedicated, searchable playlists covering all the essential commands and functions of Teams, as well as some useful tips and tricks.

We have designed a fast-track learning program that is specifically designed for small businesses. We adopt the following approach

• Undertake a skills assessment to benchmark your users' current knowledge level to identify gaps
• Department heads or technology champions will receive half a day of RAMP UP training to identify new ways of working and easy wins
• We work with those stakeholders to design a training regime to disseminate the knowledge to the rest of your staff
• Your staff will receive the eLearning modules within an embedded Teams channel.
• Typically, each module will comprise ten bitesize videos
• We will work closely with your champions to monitor adoption from launch
• We will hold a formal review after 3 months and make any adjustments required

If you are interested in our Microsoft Teams Training service, please contact your FOS account manager today.